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Tell us if something went wrong.
A skin reaction, a product that arrived damaged, or an order that didn’t turn up. Every report is read by us — Karthik and Janani — and logged against the batch it came from.
What happened
Please choose one.
Please choose at least one product.
Printed on the base of the pack, next to the expiry date. Leave blank if you can’t find it.
On your confirmation email.
Please describe what happened.
A photo of the affected area and one of the pack base (where the batch number is printed) help us more than anything else. Up to 5 files, 10 MB each.
That file is too large or not a supported type.
About your baby
This tells us the exact age at the time — it matters clinically.
How we reach you
Please tell us your name.
Please enter a valid email.
What happens to what you tell us. We use it to help you and to make the products better — nothing else. We never sell it, and it never goes to advertisers. Anything about your baby’s skin is kept apart from marketing, and is shared with our reviewing dermatologist only if you say we may. Read the full policy.
We need your permission to reply.
We aim to reply within two working days. If you asked us to, we may request a photo or that you keep the pack — it helps us test the batch.
Thank you — we have it.
Your report reference is
GRV-0000
We’ve logged this against the product and batch you told us about, along with anything you attached. One of us will be in touch within two working days. Please keep the pack if you can.
You can follow this case and see every message from us on your My reports page.
If your baby’s symptoms get worse, don’t wait for us — see your paediatrician.
Not a problem report? Read the FAQ or reserve your spot.
Tell us the batch number and we can trace it to the day it was made.